Frequently Asked Questions About AirProz HVAC Products & OEM Manufacturing

Yes. AirProz is a China-based HVAC manufacturer with more than 20 years of manufacturing experience. We develop and supply air conditioners, heat pumps and commercial HVAC systems for distributors, contractors, project developers and OEM brand owners worldwide. Learn more about our manufacturing background on the About AirProz page.

AirProz supplies split air conditioners, solar air conditioners, air-to-water space heating heat pumps, heat pump water heaters, swimming pool heat pumps and commercial heat pump systems. Different series are available for residential, commercial and project applications. Buyers can compare all five main product lines on the AirProz products page.

We mainly work with HVAC distributors, importers, wholesalers, contractors, pool equipment companies, property developers, project procurement teams and OEM brand owners. We support regular wholesale orders, private-label programmes and project-specific purchasing. Recommendations and quotations are prepared according to the buyer's market, application, order volume and technical requirements.

Yes. Customers are welcome to visit the AirProz factory by appointment. We also support third-party factory audits and pre-shipment inspections. Please inform our team in advance of the preferred date and inspection requirements so that the relevant production lines, laboratories, products and documents can be prepared.

Yes. AirProz provides OEM and private label manufacturing for air conditioners, space heating heat pumps, water heaters, pool heat pumps and commercial HVAC products. Depending on the selected model and order quantity, customer branding can be applied to the unit, controller, remote control, packaging, labels and technical documents. See our OEM and ODM manufacturing services.

OEM normally uses an existing AirProz product platform with the customer's branding, packaging and selected configurations. ODM involves more extensive development, such as a new appearance, capacity range, control system or technical specification. OEM projects are usually faster and require less engineering validation, while ODM schedules and costs depend on the scope of product development and testing.

Depending on the model and order quantity, customization may include the logo, casing colour, packaging, labels, manuals, controller interface, voltage, frequency, connectivity and selected performance settings. Refrigerant or major electrical changes require a separate technical and compliance review. Every request is evaluated for engineering feasibility, production cost, lead time and certification impact before confirmation.

Yes. AirProz can sign a Non-Disclosure Agreement before reviewing confidential product specifications, industrial designs, engineering documents or market plans. The parties should agree on the NDA scope before detailed technical information is exchanged. This helps protect both the customer's proprietary requirements and AirProz's engineering information during development.

Yes. Available sales materials may include product catalogues, technical datasheets, high-resolution images, product videos, user manuals and comparison tables. Multilingual materials and customized branded content can also be discussed for OEM projects. The exact files available depend on the selected product series and the stage of the project.

Start by sharing the destination country, application, required capacity, climate conditions, voltage, frequency, certification requirements and estimated order volume. AirProz can then recommend suitable product series and configurations for your market. Buyers who are comparing manufacturers can also use our B2B heat pump manufacturer buying guide.

R290 has a very low global warming impact and is increasingly selected for environmentally focused heat pump projects. R32 is widely used in modern air conditioners and heat pumps, while R410A remains available for established markets and product platforms. The right choice depends on local regulations, product type, certification and installation conditions. Read our R290 vs R32 heat pump guide for a detailed comparison.

Selected AirProz R290 and R32 air-to-water heat pumps are designed for outdoor temperatures below -20°C. The exact minimum operating temperature, available heating capacity, COP and maximum outlet water temperature vary by model and test condition. Product selection should therefore use the specific datasheet and local heat-load calculation. Compare suitable options in our cold-climate heat pump guide.

T1 and T3 air conditioners are designed for different climate and ambient-temperature conditions. T1 models suit standard climate applications, while selected AirProz T3 models are engineered for high-ambient markets where outdoor temperatures may reach around 50°C. Cooling capacity and efficiency must be checked at the required test condition. See our T3 air conditioner guide for high-temperature market selection.

Accurate sizing starts with the project location, design temperatures, building or pool dimensions, insulation, heat load, required water temperature, occupancy and operating schedule. AirProz can provide preliminary selection support, but final system sizing should use complete project data and local installation standards. Review our HVAC project examples or compare the swimming pool heat pump range for pool applications.

Depending on the product and model, available certifications and compliance documents may include CE, ErP, Keymark, MCS, UKCA, CB, RoHS and SAA. AirProz manufacturing systems are also supported by ISO 9001 and ISO 14001 management standards. Buyers should request the certificate and scope that correspond to the exact model and destination market.

No. Certification coverage is model-specific and market-specific. A certificate held for one series, capacity or electrical configuration does not automatically cover every AirProz product. Before ordering, buyers should confirm the exact model number, certificate scope, test report and destination-country requirements with the sales team.

Yes, where permitted by the relevant certification scheme. AirProz can provide available test reports and technical files and can support an application to add an OEM brand. The procedure, cost, documentation and approval requirements depend on the product, certification body and destination market. Certification feasibility should be confirmed before finalizing branded packaging or placing a bulk order.

Available documents may include product datasheets, user manuals, installation manuals, wiring diagrams, performance data, test reports and Declarations of Conformity where applicable. Commercial documents such as the invoice, packing list and shipping documents are prepared according to the order and agreed Incoterm. The exact document package should be confirmed for the selected model and market.

The minimum order quantity for standard AirProz products starts from five units. The exact MOQ may vary depending on the product model, OEM customization and packaging requirements. One sample unit may also be ordered for product evaluation before placing a bulk order.

Yes. Sample orders are available for selected models, subject to stock and production availability. The sample cost, branding options, freight method and preparation time will be confirmed before the order is placed. Testing a sample can help distributors and project buyers evaluate performance, installation and local market suitability before bulk purchasing.

Please provide the product category, destination country, required capacity, refrigerant, voltage, frequency, quantity, certification requirements and customization needs. For project orders, also include the application, design conditions and expected delivery schedule. The more complete the information, the more accurately AirProz can confirm the model, price, lead time and shipping terms.

The typical production lead time is approximately 15–30 days after the product specifications, payment terms, branding artwork and order details are confirmed. The exact delivery schedule may vary depending on the order quantity, customization requirements, material availability and factory production schedule.

Yes. Selected AirProz products are available in single-phase or three-phase configurations and in 50Hz or 60Hz versions. Electrical specifications vary by model and destination market, so the required voltage, phase and frequency must be confirmed on the quotation, order and technical datasheet before production.

AirProz supplies customers and projects in more than 100 countries across Europe, Asia, the Middle East, Africa, Oceania and the Americas. Shipping availability, product compliance and import requirements must be confirmed for the destination country. Our team can prepare the applicable export documents and coordinate the agreed shipping method.

AirProz supports common international trade terms, including EXW, FOB, CIF and DDP. Bulk orders are normally shipped by sea, while samples and urgent spare parts can be shipped by air or express. The final Incoterm, freight scope, shipping method and destination will be clearly stated in the quotation.

Products are packed according to their size, weight and transportation method. Export packaging may include reinforced cartons, protective foam, pallets or wooden cases where required. OEM packaging, labels and printed cartons can be discussed before production. Any destination-specific packaging or fumigation requirements should be confirmed when the order is placed.

AirProz applies quality-control procedures during production and before shipment. Depending on the product, checks may include electrical safety testing, refrigerant-circuit pressure or leakage testing, operating tests, performance verification, appearance inspection and packaging checks. Customers may also arrange an agreed third-party pre-shipment inspection.

Warranty periods vary depending on the product category, model and commercial agreement. The applicable warranty period, covered components, exclusions and claim conditions will be clearly stated in the quotation, sales contract or warranty document before the order is confirmed.

Yes. Spare parts are included with full-container orders to support local installation and after-sales service. The types and quantities depend on the product models, product mix and order quantity. Additional spare parts can also be purchased separately when required, and the final spare-parts list should be confirmed with the order.

AirProz provides remote technical support for installation, commissioning, controller settings and fault diagnosis. Support may be provided through email, WhatsApp, video calls, technical documents and troubleshooting guidance. For efficient support, customers should provide the model, serial number, system information and clear photos or videos of the issue.

Yes. Product and technical training can be arranged for distributors, installers and service teams. Depending on the project and commercial agreement, training may be provided online, through technical videos, during a factory visit or as part of an agreed on-site support programme.

Customers should provide the order number, product model, serial number, fault code, operating conditions, system information, photos and videos. AirProz's technical team will review the evidence, identify the likely cause and provide troubleshooting or a resolution according to the agreed warranty terms. Complete information helps reduce diagnosis time and avoid unnecessary parts replacement.